Entering the casino floor you are trying to get past the people leaving the casino and or that are trying to go outside to smoke. There was toilet tissue everywhere, they need bathroom attendants, was gross. there are no handles to open the door, weird idk. After the trip and the line I made the mistake of visiting the bathroom.

Once again when dealing with the staff at the players club they were extremely friendly. We waited on line to get a players club card, as others have mentioned the line is long because its new. ( I should mention they charge $6.00 to valet, that is stupid valet should be free as a courtesy) Putting that aside we were greeted by staff members at the door who were extremely nice, eager to please. Upon arrival the valet line is confusing.there is a drop off lane to the right that makes zero sense. This is a quick trip from the city, thought it would be perfect for a rainy day out. The staff were super friendly and we will be back when you have had a little more time to get it together- best of luck with everything! And keep the casino NO SMOKING!!! Let the smokers go outside, in NYC they said that no smoking in bars would kill the industry- it did no such thing, most people do not want second hand casino smoke!

I was not able to get a drink at the bar or get my players card as the lines were too long. Positives? Food at the food hall was very good, I won $100 at the slots and I got to see the space. We were able to get one drink at the pastry kiosk, ate at the Food Hall and had no problem finding slots. Honestly RW, I'm sure you weighed the option of a soft open without full services against waiting a few more weeks for a more complete product- I probably would have waited because people are unforgiving! I went Saturday night, parking was chaotic, place was packed, and lines even for quick service were long. If you want the full experience then I suggest you wait a month or so.the casino only has 30 rooms available, 2 full service restaurants and two quick service restaurants running as of this weekend, if you look at the website they have at least 3 more restaurants that need to become operational. The Catskills area has been looking forward to the opening of this casino for the past decade, it's no wonder that the number of visitors this weekend was through the roof and that they were not able to handle the capacity. I'm not even comfortable giving a review at this point as this past weekend was a 'soft open' and the casino is not really up and running at full speed but I feel the need to counter some of the negativity.

Resort world catskills casino smoking