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I glanced in her direction and probably had an unpleasant expression on my face. As I was explaining this Loralei delivered our appetizer. Did she find me threatening?) I explained that we had a negative experience with Loralei the last time we had dinner. When, Shannon, the manager came to the table (With an unknown man at her side. As she said this she brazenly rolled her eyes. She said “Here is a serving spoon if you want to share”. At this point I asked to speak to a manager.īefore we spoke to the manager Loralei brought my husband’s rice out. I know one of those tables was sat after ours. I observed three orders of fried rice go out before my husband received his. I let the server know there was an issue and he said he would look into it. At this time we still had not received our appetizer and my husband was still waiting for fried rice. Our server then saw the soup in the window and brought it over. I did not assume it was ours until I observed Loralei run other dishes that came out afterward.

I tried to not think anything of it, but then a few other incidents made me think it was intentional. At that point I thought she may have had an issue with me because I had made a complaint about her. She corrected herself, but slammed the bowl of pho down. I said it was mine and she set it front of my friend. Consequently, someone always ends up waiting for their food. At Journey’s the food comes out as it is made. We placed our food and drink order with the server and everything seemed fine. This evening was about a month after the first incident. As our previous experiences had always been positive we felt the matter was resolved. We were assured she would receive more training and that she was a good worker that was simply trying too hard to be quick. She did admit to setting dishes down roughly. We spoke to the manager, Shannon, she apologized and said she would speak to Loralei. Hard enough that I was afraid the momentum would take it off of the table. When she finally did bring the dish we were waiting for she slammed it down on the table. She kept trying to bring dishes to our table that we did not order. On my previous visit the expeditor, Loralei, was in a rush. However, after negative experiences on my last two visits I don’t plan on coming back. Several of the servers are familiar with my order and have always provided excellent service. Before COVID I dined here at least once a week. I have been dining at this restaurant since it opened.

Tulalip casino journeys east restaurant exterior